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Q. Do I need to have to purchase a new support agreement if I switch apps on my Cisco SRE module? A. No. The Cisco SASU deal connected to the Cisco SRE module covers all latest and future applications that may possibly run on that module. Q. Do I will need to purchase a new aid agreement if I shift purposes from a single Cisco SRE module to yet another? A. The solution is dependent on the design of Cisco SRE to which the program is relocating and no matter if there is currently a SASU contract connected to that module. Take into account 3 instances: one. If the Cisco SRE to which the app moves currently has a SASU agreement attached, assistance for the application would carry on. 2. If the software moves from 1 product of Cisco SRE (for case in point, SRE 710 SM) that has SASU attached to the exact same type of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU attached, as extended as you notify Cisco about the transfer a new SASU contract is not necessary. The conditions and problems of the first SASU contract would keep on to implement. three. If the software moves from a single design of Cisco SRE (for illustration, SRE 710 SM) that has SASU connected to a unique model of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU attached, you have to obtain a new SASU contract that addresses the purposes on the Cisco SRE 910 SM. You can apply a credit score from the first SASU agreement towards obtain of the new one particular. Make sure you inquire with your local Cisco account consultant. Q. Does Cisco SMARTnet help address spares? A. The Cisco SMARTnet agreement handles the two the method and spares. You must notify Cisco, nonetheless, when you replace a element of the router with a spare to ensure ongoing help coverage. Q. Is the Cisco SMARTnet Support coverage diverse for process and spare component quantities on Cisco SRE modules? A. No. Method and spare portion quantities are presented with the identical Cisco SMARTnet Services coverage. You have to notify Cisco, nevertheless, when you swap a part of the router with a spare to assure continued help protection. Q. Are multiyear assist contracts obtainable for the SRE module or for the programs? A. Multiyear SASU contracts for applications jogging on SRE modules are obtainable in 2- and 3-year renewable conditions. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support discipline-replaceable tricky disks. Does my support deal address hard disk substitute? A. A Cisco SMARTnet Support contract on the Cisco ISR G2 chassis includes components replacement, which includes the field-replaceable tough drives. Q. What is the return-supplies-authorization (RMA) process for blank Cisco SRE modules? A. The RMA method for Cisco SRE modules follows our standard assist pointers. Warranty assist is furnished by the stage of sale. Buyers must make contact with their authorized Cisco reseller or spouse for assist. Customers who obtained directly from Cisco really should get hold of us through our Purchaser Interaction Network (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled purposes these as the Cisco SRE 710 transported with Cisco Unity Categorical? Will the substitution Cisco SRE 710 module be shipped with Cisco Unity Categorical preinstalled? A. The Cisco SRE module will be delivered with the again blank. When you be given the module, obtain the SRE program, Cisco Unity Specific in this instance, from Cisco Connection On-line and install it on the blank Cisco SRE module. Use the software licenses from the unique Cisco SRE module to activate the new application. Q. What is the RMA approach for Cisco SRE modules with AXP moreover a third-get together software these kinds of as a Cisco SRE 910 delivered with AXP and Infoblox Core Solutions? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-party application preinstalled? A. The RMA procedure is the very same as explained earlier nevertheless, until usually set forth in supplemental terms to the Conclusion Consumer License Agreement, computer software from unbiased computer software vendors that is applied with the Cisco SRE modules is matter to the conditions and ailments of stop-user license agreements or similar contracts furnished by the relevant independent software program vendor. Q. Can 1 chassis carry many SASU contracts? If so, do they all want to have the exact same finish day? A. Due to the fact a chassis can have numerous Cisco SREs, it is necessary to purchase a services deal for every, but each and every of the services orders can be put underneath a solitary SASU deal. The service orders can have the very same end date if applied to just one contract when ordering, even if they are acquired at various occasions. Q. Do a number of SASU contracts have to have the exact same end day as the Cisco SMARTnet agreement on the chassis? A. The SASU agreement and the Cisco SMARTnet agreement can have the identical end day, but they do not have to.