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Q. Do I want to acquire a new support deal if I switch purposes on my Cisco SRE module?
A. No. The Cisco SASU contract hooked up to the Cisco SRE module covers all existing and future apps that may possibly operate on that module.
Q. Do I will need to purchase a new assistance agreement if I shift apps from one Cisco SRE module to an additional?
A. The response is dependent on the model of Cisco SRE to which the application is transferring and no matter if there is previously a SASU deal attached to that module. Think about three scenarios:
one. If the Cisco SRE to which the software moves presently has a SASU contract connected, aid for the software would continue.
two. If the software moves from just one model of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to the same type of Cisco SRE (for instance, SRE 710 SM) that does not have SASU attached, as long as you notify Cisco about the move a new SASU deal is not essential. The phrases and conditions of the authentic SASU contract would continue to implement.
3. If the application moves from just one design of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to a diverse type of Cisco SRE (for instance, SRE 910 SM) that does not have SASU attached, you ought to purchase a new SASU deal that addresses the programs on the Cisco SRE 910 SM. You can use a credit score from the authentic SASU deal towards invest in of the new one particular. Please inquire with your local Cisco account consultant.
Q. Does Cisco SMARTnet assist cover spares?
A. The Cisco SMARTnet agreement addresses both equally the process and spares. You ought to notify Cisco, nevertheless, when you swap a part of the router with a spare to ensure continued assist protection.
Q. Is the Cisco SMARTnet Service coverage unique for process and spare part numbers on Cisco SRE modules?
A. No. Method and spare part numbers are offered with the identical Cisco SMARTnet Service protection. You should notify Cisco, nevertheless, when you substitute a component of the router with a spare to ensure ongoing assist coverage.
Q. Are multiyear aid contracts available for the SRE module or for the programs?
A. Multiyear SASU contracts for programs operating on SRE modules are available in two- and 3-calendar year renewable terms.
Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assistance field-replaceable challenging disks. Does my help deal address hard disk replacement?
A. A Cisco SMARTnet Services agreement on the Cisco ISR G2 chassis includes components alternative, like the field-replaceable tough drives.
Q. What is the return-materials-authorization (RMA) procedure for blank Cisco SRE modules?
A. The RMA procedure for Cisco SRE modules follows our standard assistance guidelines. Guarantee support is supplied by the position of sale. Consumers really should get hold of their approved Cisco reseller or partner for support. Clients who bought specifically from Cisco need to speak to us as a result of our Client Interaction Community (CIN).
Q. What is the RMA process for Cisco SRE modules with preinstalled apps this kind of as the Cisco SRE 710 delivered with Cisco Unity Convey? Will the replacement Cisco SRE 710 module be transported with Cisco Unity Categorical preinstalled?
A. The Cisco SRE module will be shipped with the again blank. When you be given the module, obtain the SRE program, Cisco Unity Express in this example, from Cisco Connection On the internet and set up it on the blank Cisco SRE module. Use the application licenses from the original Cisco SRE module to activate the new application.
Q. What is the RMA procedure for Cisco SRE modules with AXP plus a 3rd-get together app these kinds of as a Cisco SRE 910 shipped with AXP and Infoblox Core Expert services? Will the replacement Cisco SRE 910 ship with AXP and the 3rd-celebration app preinstalled?
A. The RMA course of action is the same as explained earlier on the other hand, unless of course otherwise set forth in supplemental terms and conditions to the Stop User License Arrangement, software program from impartial software vendors that is applied with the Cisco SRE modules is topic to the terms and problems of stop-user license agreements or related contracts offered by the applicable independent application vendor.
Q. Can a single chassis carry several SASU contracts? If so, do they all need to have to have the similar end day?
A. Mainly because a chassis can have many Cisco SREs, it is necessary to purchase a service deal for each, but each of the service orders can be put beneath a single SASU contract. The services orders can have the exact same conclude date if used to just one agreement when purchasing, even if they are bought at distinct occasions.
Q. Do numerous SASU contracts have to have the very same conclude date as the Cisco SMARTnet agreement on the chassis?
A. The SASU agreement and the Cisco SMARTnet contract can have the identical end date, but they do not have to.