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Q. Do I require to buy a new support agreement if I switch apps on my Cisco SRE module?
A. No. The Cisco SASU contract connected to the Cisco SRE module handles all existing and future applications that could operate on that module.
Q. Do I need to get a new support agreement if I shift apps from a single Cisco SRE module to a different?
A. The solution is dependent on the product of Cisco SRE to which the software is relocating and no matter if there is previously a SASU deal connected to that module. Look at three cases:
1. If the Cisco SRE to which the software moves previously has a SASU deal connected, assist for the software would continue.
2. If the app moves from 1 product of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to the same design of Cisco SRE (for example, SRE 710 SM) that does not have SASU connected, as prolonged as you inform Cisco about the transfer a new SASU agreement is not expected. The conditions and circumstances of the original SASU contract would continue to apply.
three. If the application moves from 1 product of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to a diverse model of Cisco SRE (for example, SRE 910 SM) that does not have SASU hooked up, you ought to buy a new SASU agreement that addresses the apps on the Cisco SRE 910 SM. You can implement a credit score from the first SASU contract towards buy of the new just one. Remember to inquire with your local Cisco account consultant.
Q. Does Cisco SMARTnet help address spares?
A. The Cisco SMARTnet agreement handles the two the technique and spares. You have to notify Cisco, however, when you replace a element of the router with a spare to assure ongoing aid coverage.
Q. Is the Cisco SMARTnet Service coverage various for program and spare element quantities on Cisco SRE modules?
A. No. System and spare part quantities are supplied with the exact same Cisco SMARTnet Services coverage. You ought to notify Cisco, nevertheless, when you swap a part of the router with a spare to ensure continued support protection.
Q. Are multiyear assistance contracts available for the SRE module or for the applications?
A. Multiyear SASU contracts for purposes working on SRE modules are accessible in 2- and 3-year renewable conditions.
Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support subject-replaceable hard disks. Does my assist deal cover difficult disk substitute?
A. A Cisco SMARTnet Company agreement on the Cisco ISR G2 chassis includes hardware alternative, including the field-replaceable challenging drives.
Q. What is the return-products-authorization (RMA) process for blank Cisco SRE modules?
A. The RMA method for Cisco SRE modules follows our common aid pointers. Warranty assist is provided by the point of sale. Prospects should make contact with their licensed Cisco reseller or associate for assist. Buyers who ordered straight from Cisco really should speak to us by means of our Purchaser Interaction Community (CIN).
Q. What is the RMA approach for Cisco SRE modules with preinstalled purposes this kind of as the Cisco SRE 710 delivered with Cisco Unity Express? Will the substitution Cisco SRE 710 module be transported with Cisco Unity Categorical preinstalled?
A. The Cisco SRE module will be delivered with the back again blank. When you obtain the module, download the SRE program, Cisco Unity Convey in this illustration, from Cisco Connection On the internet and install it on the blank Cisco SRE module. Use the program licenses from the first Cisco SRE module to activate the new application.
Q. What is the RMA process for Cisco SRE modules with AXP furthermore a 3rd-social gathering software these kinds of as a Cisco SRE 910 delivered with AXP and Infoblox Core Expert services? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-celebration software preinstalled?
A. The RMA approach is the similar as explained beforehand even so, except if in any other case set forth in supplemental phrases to the Conclusion Person License Arrangement, computer software from independent software package distributors that is used with the Cisco SRE modules is subject to the phrases and conditions of end-person license agreements or related contracts supplied by the applicable unbiased application vendor.
Q. Can 1 chassis carry multiple SASU contracts? If so, do they all need to have to have the similar conclude day?
A. Mainly because a chassis can have a number of Cisco SREs, it is necessary to purchase a company deal for just about every, but every of the support orders can be set below a one SASU agreement. The services orders can have the exact same conclusion date if used to 1 agreement when purchasing, even if they are bought at unique occasions.
Q. Do many SASU contracts have to have the same end day as the Cisco SMARTnet deal on the chassis?
A. The SASU contract and the Cisco SMARTnet agreement can have the similar end day, but they do not have to.