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Q. Do I need to obtain a new aid contract if I switch programs on my Cisco SRE module? A. No. The Cisco SASU agreement hooked up to the Cisco SRE module handles all current and upcoming applications that may operate on that module. Q. Do I want to get a new support agreement if I shift purposes from one particular Cisco SRE module to another? A. The remedy depends on the product of Cisco SRE to which the app is relocating and regardless of whether there is previously a SASU agreement attached to that module. Contemplate a few scenarios: 1. If the Cisco SRE to which the application moves by now has a SASU contract connected, support for the application would continue. 2. If the program moves from a single model of Cisco SRE (for case in point, SRE 710 SM) that has SASU connected to the similar design of Cisco SRE (for example, SRE 710 SM) that does not have SASU connected, as lengthy as you inform Cisco about the transfer a new SASU deal is not required. The terms and conditions of the unique SASU deal would continue to implement. 3. If the application moves from a single model of Cisco SRE (for example, SRE 710 SM) that has SASU connected to a various product of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU hooked up, you have to acquire a new SASU agreement that handles the programs on the Cisco SRE 910 SM. You can use a credit score from the original SASU contract towards purchase of the new one. Make sure you inquire with your local Cisco account consultant. Q. Does Cisco SMARTnet assistance go over spares? A. The Cisco SMARTnet deal handles each the method and spares. You must notify Cisco, however, when you exchange a part of the router with a spare to make certain continued aid protection. Q. Is the Cisco SMARTnet Provider coverage distinct for technique and spare element figures on Cisco SRE modules? A. No. Technique and spare aspect quantities are presented with the exact same Cisco SMARTnet Service coverage. You have to notify Cisco, nevertheless, when you change a component of the router with a spare to guarantee continued assistance protection. Q. Are multiyear support contracts accessible for the SRE module or for the applications? A. Multiyear SASU contracts for programs jogging on SRE modules are obtainable in two- and three-calendar year renewable terms and conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules aid area-replaceable difficult disks. Does my assistance agreement protect tricky disk alternative? A. A Cisco SMARTnet Services contract on the Cisco ISR G2 chassis incorporates hardware substitute, including the field-replaceable tough drives. Q. What is the return-products-authorization (RMA) method for blank Cisco SRE modules? A. The RMA approach for Cisco SRE modules follows our common help suggestions. Guarantee aid is provided by the stage of sale. Customers need to get hold of their licensed Cisco reseller or partner for support. Prospects who acquired straight from Cisco should make contact with us through our Purchaser Interaction Community (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled apps such as the Cisco SRE 710 delivered with Cisco Unity Specific? Will the replacement Cisco SRE 710 module be transported with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be delivered with the back blank. When you be given the module, down load the SRE application, Cisco Unity Express in this example, from Cisco Connection On-line and install it on the blank Cisco SRE module. Use the application licenses from the original Cisco SRE module to activate the new program. Q. What is the RMA course of action for Cisco SRE modules with AXP moreover a third-celebration program this kind of as a Cisco SRE 910 transported with AXP and Infoblox Core Companies? Will the substitution Cisco SRE 910 ship with AXP and the 3rd-social gathering program preinstalled? A. The RMA procedure is the similar as explained formerly nevertheless, unless of course usually established forth in supplemental conditions to the Stop Person License Arrangement, computer software from unbiased software package suppliers that is used with the Cisco SRE modules is issue to the terms and ailments of conclude-person license agreements or very similar contracts furnished by the relevant impartial application vendor. Q. Can just one chassis carry multiple SASU contracts? If so, do they all need to have to have the identical finish date? A. Mainly because a chassis can have a number of Cisco SREs, it is essential to order a provider deal for just about every, but every of the support orders can be put below a single SASU agreement. The company orders can have the identical conclude date if used to one agreement when buying, even if they are acquired at various periods. Q. Do a number of SASU contracts have to have the identical end day as the Cisco SMARTnet contract on the chassis? A. The SASU agreement and the Cisco SMARTnet deal can have the similar finish day, but they do not have to.